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Privacy Policy

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1. Overview

Your privacy is important. This practice is committed to protecting the personal information you share and ensuring it is handled safely, respectfully, and in line with Australian privacy standards.

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2. Information Collected Through This Website

When you use this website — for example, by submitting an enquiry, booking an appointment, or completing a form — you may provide personal information such as your name, contact details, and relevant health information.

 

This website may also collect basic technical information (e.g., device type, browser type) to support site functionality.

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Cookies and analytics

  • This site may use standard cookies to support basic website functions.

  • Cookies may also be used for anonymous analytics (e.g., understanding which pages are visited).

  • You can adjust your browser settings at any time to manage or disable cookies.

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3. Website Security (Wix Platform)
This website is built and hosted on Wix, which uses industry‑standard security measures to protect your data.

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Wix provides:

  • Encrypted connections (HTTPS/SSL)

  • Secure, monitored servers

  • Regular security updates

  • Compliance with global privacy and data‑protection standards

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Third‑party tools

Some secure third‑party tools may be used on this site (e.g., booking forms, payment processors, email integrations).


These tools are selected because they:

  • Use encrypted connections

  • Meet privacy and security standards

  • Do not share your information without consent

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4. Storage of Clinical Information (Halaxy)

Any personal or health information you provide as part of your care is stored in Halaxy, a secure, Australian‑based clinical practice management system.

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Halaxy provides:

  • Bank‑level encryption

  • Secure Australian data centers

  • Strict access controls

  • Compliance with Australian Privacy Principles (APPs)

  • Audit trails for all access to clinical records

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Only authorised clinicians within the practice can access your information.

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5. How Your Information Is Used

Your information is used only for purposes directly related to your care, including:

  • Managing appointments

  • Providing clinical services

  • Communicating with you

  • Coordinating care with your consent (e.g., GP, specialists)

  • Administrative tasks such as billing or rebates

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Your information is never sold, shared, or used for marketing.

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6. No Public Sharing of Patient Information
Your personal or clinical information is never shared publicly.

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This includes:

  • Website content

  • Social media

  • Marketing materials

  • Public presentations

  • Any other public forum

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Your confidentiality is always protected.

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7. Testimonials, Photos, and Media Consent

If testimonials, photos, videos, or any identifiable material are ever requested for use on the website, social media, or any public platform:

  • Written consent will always be obtained first

  • You will be told exactly how and where the material will be used

  • You may withdraw consent at any time

  • Declining consent will never affect your care

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No patient images or testimonials will ever be used without explicit permission.

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8. Accessing or Updating Your Information

You may request access to your personal information or ask for corrections at any time by contacting the practice directly.

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9. Updates to This Policy

This policy may be updated occasionally to reflect:

  • Changes in services

  • Updates to technology

  • New privacy requirements

The most current version will always be available on this website.

If you’d like, I can now refine this into a polished, website‑ready layout with headings, spacing, and a footer summary — or create a matching Consent for Testimonials/Photos form.

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